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Good content and engaging delivery
It covered all subjects well and was engaging and had adequate teaching time
Very informative
This user gave this course a rating of 5/5 stars
Good initial course
A brief insight into the disciplines of good Customer Service. Would be interesting to study in more detail.
Very userul
This user gave this course a rating of 5/5 stars
clear information, good tips
nice refresher course
Good foundation to CS
Please note that as I used to head Customer services for blue chip companies in my former life – this course was 'teaching me to suck eggs' in a polite way. Some stats have changed and obviously social media forms a huge impact however there was nothing in this course that I really didn't know, or in fact could have added content to.
Excellent course content
This user gave this course a rating of 5/5 stars
concise, relevant
Course is useful when dealing with landowners and members of public and how to approach complaints.
Loved the course!
I found this course very informative and really enjoyed learning something new from the content. Looking forward to putting my newly sharpened skills to good use!
Really considering and easy to follow.
After a few attempts,got it right in the end,but overall a great experience.