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Very informative and provided great tips
This user gave this course a rating of 5/5 stars
Good
Really interesting and work centred which was good. Gave a insight into good customer service and how it should be delivered.
Easy to listen to and understand.
Well explained, easy to listen to. Being able to stop/start was really useful too.
Concise and informative
I found it very informative and thought provoking. Good examples and simple to follow.
Excellent course.
I thought the course was excellent. It covered everything about customer-service and how very important customer service is.
Easy and well-explained
This user gave this course a rating of 5/5 stars
Decent course
Good to refresh communication and customer service skills
Very Informative
This user gave this course a rating of 5/5 stars
Fit for purpose
Good interaction, and some good points.
inconsistent
During the course the instructor states the very high importance of appearance several times but he has been several days without a shave, not good. Also the customer service advisor in the videos should stand up when talking to the lady or offer her a seat.