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A good overview of key issues
This user gave this course a rating of 5/5 stars
ok
Could Have Done With Bullet Point Pages As well as The Gentleman Talking.
Common sense
I really enjoyed this training as it used humour to get the message across. It also suggested self evaluation, which, if I'm honest, I don't do, but now I will.
Good on basics but limited
The presenter is excellent and the content is impressive in the limited time. However you are still just watching and listening to a man on a screen. It seems incongruous to train skills in what is a, at the minimum, two-way interactive process. The theory of customer service is just that, theroritical, in my opinion, unless involving practical demonstartion and interaction this serves a limited purpose.
Excellent and really easy to follow.
A really good course and very informative.
Short and too the point.
Agrees with my past experiences. Also adds new ideas about the changing nature of Business communications. Too be honest; I've met an awful lot of Retailers who would benefit from this course. A really terrible state of affairs. Thanks.
Great training course
A good training course and highlighting that everyone you come in contact with is your customer, makes you think about it very differently. Well done!
good customer service training course
This user gave this course a rating of 5/5 stars
very informative
videos were clear and informative
Very good course
This user gave this course a rating of 5/5 stars