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Very clear and easy to understand
Although clear and concise in content, I had a problem with sound on this which was a bit off putting at times.
Issues with the PC in the office
The computer system I have in the office does not have any speakers and therefore I have had to bring in my own earphones to enable me to listen to the course. I also have connectivity issues on a regular basis leading to the computer freezing. This has been reported and not resolved as yet.
Good
This user gave this course a rating of 5/5 stars
Good
This user gave this course a rating of 5/5 stars
Good
This user gave this course a rating of 5/5 stars
Very good
It's was good to learn more about customer service
Good to take this test very challenging
Is very interesting and find it useful am happy to pass the test …..thanks
I think I'm doing very good
This user gave this course a rating of 5/5 stars
Amazing Course !!
Simple, informative and very clear. The people conducting the videos are very good in what they are doing .Very impressed. Thank you.
Would suit store assistants more than me
The trouble with this course is that it only goes part of the way; it shows how to maximise customer satisfaction and deal with complaints but does not critically evaluate what this means in a healthcare context. It is too commerce/income-generation focused. For instance, what are the tensions between pleasing a customer to make money and providing a morally worthwhile service? It could have emphasized values as drivers of behavior, so that honesty, truthfulness and caring for others become our 'customer satisfaction' drivers. It could have asked its users to consider the tensions inherent in what a 'customer' not only wants but needs. What if the 'customer' is a patient? Exploration of such issues would be an excellent next (admittedly, more advanced) level of interaction with the subject area.