Loading reviews…
Some good tips
On the clips of the gentleman showing us how to speak to customers, we found ourselves watching the girl's responses in the background, dressed in red and black top. Her facial expressions told us that's not what really happens in that office.
*
This user gave this course a rating of 5/5 stars
Good way to have a little refresher
This user gave this course a rating of 5/5 stars
very good useful course
very informative and easy to understand thanks
Very succinct and to the point
Good course – covered the basics really well – good to refresh customer service skills and think about personal performance.
The course was informative and relevant
This user gave this course a rating of 5/5 stars
Very good course
I enjoyed the course as it was well explained and easily understood.
So very informative
Very interesting to get certain things that you think you know, confirmed!
Simple, straightforward and pleasant
This training was easy to follow, made absolute sense and gave important points in ways that can be retained long term
Useful information for Customer Service
This course contains some very useful information on how to present good Customer Service. I did however, think it inappropriate that in Section 3: Handling Customer Complaints, one of the female Customer Service Representatives was openly laughing at the interaction from the male Customer Service Representative who was demonstrating how to resolve a customer complaint.