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Excellent scellent
Well sectioned, illustrated and summarised
IMFORMATIVE
Learnt a bit more than i did before. worth completing.
always good to remind/ refresh
always good to remind/ refresh on this subject. Customers are more demanding these days and we need to maximise the opportunity to rise above the pack.
Informative and simple
effective skills to use that are simple
Inspiring
Very inspiring course which reflects a lot of common-sense reminders of every day practices that we often forget to reflect, improve personal behaviour in order to enhance personal confidence, and deliver a much better customer experience.
Enjoyed it.
Really enjoyed this course.
informative
good understanding of what is good and bad Customer service and also how to respond to difficult customer complaints and situations :)
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Really helpful
Every training course is important in our work.
interesting good to have the certificate
the intelligence is good that i caught up with