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I found this course very informative
This user gave this course a rating of 5/5 stars
Clear and updated from previous training
I have done customer service training in previous roles throughout my career, but this has been the most informative and easy to understand.
Nice one , effective
This user gave this course a rating of 5/5 stars
Excellent course
This user gave this course a rating of 5/5 stars
very informative for work place
it is very helpful and informative
Useful
This user gave this course a rating of 5/5 stars
INTERESTING
This user gave this course a rating of 5/5 stars
Enjoyable and informative
customer service is not just to outside customers but also to internal support. That our dress is what a customer sees first if they visit in person 60% is non verbal. Also how we speak and tone of voice so essential. I thought the 10 – 10 rule was a new concept – greet within 10 seconds and when within 10 feet of reception. The only criticism I have is that there was some discussion on how to use the telephone but I believe this is essentially an additional course to do .
Clear videos and correct length.
I like that it's easy to stop and continue the course from where you left off. Good content, although just confirming of what I already knew. Good length of course – any longer and I wouldn't have been as engaged.
Presentation was good
The content is very practical and will improve customers' relation if applied in practice.